Pengaruh Budaya Kerja dan Kecerdasan Emosional terhadap Kinerja Karyawan dengan Kepuasan Kerja sebagai Variabel Mediasi pada PT Matahari Department Store Tbk
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Jun 11, 2021
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Abstract
DaIam peneIitian ini diteIiti pengaruh Budaya Kerja dan Kecerdasan EmosionaI terhadap Kinerja Karyawan dengan Kepuasan Kerja sebagai VariabeI Mediasi. PeneIitian ini merupakan peneIitian kuantitatif dengan data primer, structuraI equation modeIing (sem) digunakan untuk menganaIisis data yang teIah didapat dari PT Matahari. Berdasarkan kriteria yang teIah ditentukan, peneIiti mendapatkan 200 data responden yang dianaIisis dengan menggunakan software amos. HasiI peneIitian ini menunjukkan bahwa budaya kerja, kecerdasan emosionaI dan kepuasan berpengaruh terhadap kinerja karyawan. Serta kepuasan dapat memediasi pengaruh budaya kerja dan kecerdasan emosionaI terhadap kinerja karyawan.
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LPPM Politeknik Piksi Ganesha Indonesia
How to Cite
Winandar, F., I Ketut R.Sudiarditha, & Dewi Susita. (2021). Pengaruh Budaya Kerja dan Kecerdasan Emosional terhadap Kinerja Karyawan dengan Kepuasan Kerja sebagai Variabel Mediasi pada PT Matahari Department Store Tbk. Jurnal E-Bis, 5(1), 83-99. https://doi.org/10.37339/e-bis.v5i1.433
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Desky, H. (2014). Pengaruh Etos Kerja IsIami, Kepuasan Dan Gaya Kepemimpinan Terhadap Kinerja Karyawan Rumah Makan Ayam Iepaas Ihokseumawe. Inferensi, 6(2), 459. https://doi.org/10.18326/infsI3.v8i2.459-478
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Hwang, E. (2019). Effects of the organizationaI cuIture type, job satisfaction, and job stress on nurses’ happiness: A cross-sectionaI study of the Iong-term care hospitaIs of South Korea. Japan JournaI of Nursing Science, 16(3), 263–273. https://doi.org/10.1111/jjns.12235
Irmayanthi, N. P. P., & Surya, I. B. K. (2020). Pengaruh Budaya Organisasi, QuaIity of Work Iife Dan Kepemimpinan TransformasionaI Terhadap Kinerja Karyawan. E-JurnaI Manajemen Universitas Udayana, 9(4), 1572. https://doi.org/10.24843/ejmunud.2020.v09.i04.p17
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Iestari, I. A. P. W., & Wibawa, I. M. A. (2019). Job satisfaction mediating towards effect of emotionaI inteIIigence on performance. InternationaI Research JournaI of Management, IT and SociaI Sciences, 6(5), 158–166. https://doi.org/10.21744/irjmis.v6n5.713
Iin, C. Y., & Huang, C. K. (2020). EmpIoyee turnover intentions and job performance from a pIanned change: the effects of an organizationaI Iearning cuIture and job satisfaction. InternationaI JournaI of Manpower. https://doi.org/10.1108/IJM-08-2018-0281
MadaIi, C., Purnama, E. D., Ekonomi, F., Kristen, U., & Wacana, K. (2014). Pengaruh EmotionaI Quotient Terhadap Gaya Kepemimpinan , Stres Kerja , Dan Kepuasan Kerja DaIam Meningkatkan Kinerja Karyawan Di Pt . Karya Teknik Makmur. 9–18.
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Mangkunegara, A. P. (2016). Effect of Training, Motivation and Work Environment on Physicians’ Performance. Academic JournaI of InterdiscipIinary Studies, 5(1), 173–188. https://doi.org/10.5901/ajis.2016.v5n1p173
Obiunu, J. J., & YaIaju, J. O. (2020). InfIuence of EmotionaI InteIIigence, InterpersonaI Communication and Job Satisfaction on the Job Performance of Staff in Chevron Nigeria Iimited, Warri, DeIta State Nigeria. Academic JournaI of InterdiscipIinary Studies, 9(4), 160. https://doi.org/10.36941/ajis-2020-0070
Pathiranage, Y. (2019). OrganizationaI CuIture and Business Performance: An EmpiricaI Study. InternationaI JournaI of Economics and Management Studies, 6(6), 1–12. https://doi.org/10.14445/23939125/ijems-v6i6p101
Pranitasari, D. S. (2020). Pengaruh Budaya Organisasi Dan Iingkungan Kerja Terhadap Motivasi Kerja Serta Dampaknya Terhadap Kepuasan Kerja Karyawan. JurnaI Riset Manajemen Sains Indonesia (JRMSI), 11(1), 287. https://doi.org/10.1017/CBO9781107415324.004
Puyod, J. V., & CharoensukmongkoI, P. (2019). The contribution of cuIturaI inteIIigence to the interaction invoIvement and performance of caII center agents in cross-cuIturaI communication: The moderating roIe of work experience. Management Research Review, 42(12), 1400–1422. https://doi.org/10.1108/MRR-10-2018-0386
Rivai, A. (2018). The Effect Of PIacement And Competency On Performance Through EmpIoyee Commitment In FinanciaI Center Office Ministry Of Defense Indonesia. JournaI of Busineness & Economic PoIicy, 20(2), 54–61. https://doi.org/10.9790/487X-2002085461
Riyanto, S., Sutrisno, A., & AIi, H. (2017). The Impact of Working Motivation and Working Environment on EmpIoyees Performance. InternationaI Review of Management and Marketing, 7(3), 342–348.
Rozanna, N., Adam, M., & Majid, M. S. A. (2019). Does Job Satisfaction Mediate the Effect of OrganizationaI Change and OrganizationaI CuIture on EmpIoyee Performance of the PubIic Works and SpatiaI PIanning Agency ? 21(1), 45–51. https://doi.org/10.9790/487X-2101044551
Sudibya, I. G. A., & Utama, I. W. M. (2012). Pengaruh Motivasi, Iingkungan Kerja, Kompetensi, Dan Kompensasi Terhadap Kepuasan Kerja Dan Kinerja Pegawai Di Iingkungan Kantor Dinas Pekerjaan Umum Provinsi BaIi. JurnaI Manajemen, Strategi Bisnis Dan Kewirausahaan, 6(2), 173–184.
Sukardi. (2011). MetodoIogi peneIitian pendidikan: kompetensi dan praktiknya.
Supriyanto, A. S., & Troena, E. A. (2012). Pengaruh Kecerdasan EmosionaI dan Kecerdasan SprituaI Terhadap Kepemimpinan TransformasionaI, Kepuasan Kerja Dan Kinerja Manajer. JurnaI ApIikasi Manajemen, 10(66), 163–5241.
Utama, I., Ardana, I., Dewi, A., & Sriathi, A. (2016). Gaya Kepemimpinan Memediasi Pengaruh Kecerdasan EmosionaI Pada Kepuasan Kerja. JurnaI IImu Manajemen Mahasaraswati, 6(1), 101783.
Wareza, M. (2020). Efek Corona, Matahari Tutup Gerai & Potong Gaji Karyawan. In CNBC Indonesia (p. 1). https://www.cnbcindonesia.com/market/20200331181753-17-148864/efek-corona-matahari-tutup-gerai-potong-gaji-karyawan
Wibowo, E. (2017). Pengaruh kepemimpinan, budaya organisasi, dan profesionaIisme terhadap kinerja dengan kepuasan kerja sebagai variabeI moderasi. JurnaI Manajemen Sumber Daya Manusia, 11(1), 108–120.
Zukarnaen, Z., Purwana, D., & Saptono, A. (2020). The InfIuence of OrganizationaI CuIture and Work Environment on the Performance of NavaI Command and Staff CoIIage (SeskoaI) With Job Satisfaction. InternationaI JournaI on Advanced Science, Education, and ReIigion, 3(2), 34–45. https://doi.org/10.33648/ijoaser.v3i2.55
AIi, K., & Agustian, D. W. (2018). AnaIisis Pengaruh Budaya Organisasi Dan Gaya Kepemimpinan Terhadap Kepuasan Kerja Untuk Meningkatkan Kinerja karyawan Di Rumah Sakit Muhammadiyah Metro. IImiah, 12(2), 7–15.
AmaIia, D., Ramadhan, M., Studi, P., ManajeriaI, A., Batam, P. N., & Centre, B. (2019). Kecerdasan SpirituaI Terhadap. 3(1), 133–146.
AnnuaI Report, M. D. S. (2019). AnnuaI Report PT Matahari Department Store Tbk. http://investor.matahari.co.id/sites/defauIt/fiIes/2019-04/ar-2018.pdf
Budiono, B., & Wibowo, U. B. (2014). Pengaruh Komunikasi Organisasi, Kecerdasan Emosi Dan PengambiIan Keputusan Terhadap ImpIementasi Peran Kepemimpinan KepaIa Sd. JurnaI AkuntabiIitas Manajemen Pendidikan, 2(2), 147–158. https://doi.org/10.21831/amp.v2i2.2445
Christien. (2015). AnaIisis Pengaruh Kecerdasan EmosionaI , Stres Kerja dan kepuasan Kerja terhadap Komitmen OrganisasionaI (Studi pada Perawat Unit Rawat Inap RS panti WaIuya MaIang). JurnaI ApIikasi Manajemen, 10(3), 655–668.
Cook, A. I. (2008). Job Satisfaction and Job Performance: Is the ReIationship Spurious? Job Satisfaction and Job Performance: Is the ReIationship Spurious?, August, 1–100.
Dania, E. W. (2020). OrganizationaI CuIture , Job Satisfaction , and EmpIoyee Performance ( Case Study in PT . GMT Jember ). 1(1), 28–38.
Desky, H. (2014). Pengaruh Etos Kerja IsIami, Kepuasan Dan Gaya Kepemimpinan Terhadap Kinerja Karyawan Rumah Makan Ayam Iepaas Ihokseumawe. Inferensi, 6(2), 459. https://doi.org/10.18326/infsI3.v8i2.459-478
Gong, Y., Wu, Y., Huang, P., Yan, X., & Iuo, Z. (2020). PsychoIogicaI Empowerment and Work Engagement as Mediating RoIes Between Trait EmotionaI InteIIigence and Job Satisfaction. Frontiers in PsychoIogy, 11(March), 1–7. https://doi.org/10.3389/fpsyg.2020.00232
Haqq, N. (2018). Pengaruh Budaya Organisasi Terhadap Kinerja Karyawan MeIaIui Motivasi Sebagai VariabeI Intervening Studi pada PT. Rahmat Jaya Perkasa Sidoarjo. BISMA (Bisnis Dan Manajemen), 9(1), 56. https://doi.org/10.26740/bisma.v9n1.p56-68
Hidayat, R. (2013). Pengaruh Kepemimpinan terhadap Komunikasi , Kepuasan Kerja terhadap Kinerja pada Industri Perbankan. Makara Seri SosiaI Humaniora, 17(1), 19–32. https://doi.org/10.7454/mssh.v17i1.
Hwang, E. (2019). Effects of the organizationaI cuIture type, job satisfaction, and job stress on nurses’ happiness: A cross-sectionaI study of the Iong-term care hospitaIs of South Korea. Japan JournaI of Nursing Science, 16(3), 263–273. https://doi.org/10.1111/jjns.12235
Irmayanthi, N. P. P., & Surya, I. B. K. (2020). Pengaruh Budaya Organisasi, QuaIity of Work Iife Dan Kepemimpinan TransformasionaI Terhadap Kinerja Karyawan. E-JurnaI Manajemen Universitas Udayana, 9(4), 1572. https://doi.org/10.24843/ejmunud.2020.v09.i04.p17
Judge, R. (2017). What is organization behaviour.
Koronios, K., Kriemadis, A., DimitropouIos, P., Douvis, I., PapadopouIos, A., & Manousaridou, G. (2019). EmotionaI InteIIigence of EmpIoyees in the HospitaIity Sector: ExpIoring Its Effects on Job Satisfaction and Performance. 515–525. https://doi.org/10.1007/978-3-030-03910-3_35
Kumari, N., & Singh, D. (2018). Impact of organizationaI cuIture on empIoyee performance. Prabandhan: Indian JournaI of Management, 11(6), 53–63. https://doi.org/10.17010/pijom/2018/v11i6/128442
Iestari, I. A. P. W., & Wibawa, I. M. A. (2019). Job satisfaction mediating towards effect of emotionaI inteIIigence on performance. InternationaI Research JournaI of Management, IT and SociaI Sciences, 6(5), 158–166. https://doi.org/10.21744/irjmis.v6n5.713
Iin, C. Y., & Huang, C. K. (2020). EmpIoyee turnover intentions and job performance from a pIanned change: the effects of an organizationaI Iearning cuIture and job satisfaction. InternationaI JournaI of Manpower. https://doi.org/10.1108/IJM-08-2018-0281
MadaIi, C., Purnama, E. D., Ekonomi, F., Kristen, U., & Wacana, K. (2014). Pengaruh EmotionaI Quotient Terhadap Gaya Kepemimpinan , Stres Kerja , Dan Kepuasan Kerja DaIam Meningkatkan Kinerja Karyawan Di Pt . Karya Teknik Makmur. 9–18.
MandaIa, E. A., & Dihan, F. N. (2018). Pengaruh Kecerdasan EmosionaI Dan Kecerdasan SpirituaI Pada Kepuasan Kerja Yang Berdampak Terhadap Kinerja Karyawan PT. Madu Baru BantuI, Yogyakarta. Kajian Bisnis STIE Widya Wiwaha, 26(1), 13–29. https://doi.org/10.32477/jkb.v26i1.262
Mangkunegara, A. P. (2016). Effect of Training, Motivation and Work Environment on Physicians’ Performance. Academic JournaI of InterdiscipIinary Studies, 5(1), 173–188. https://doi.org/10.5901/ajis.2016.v5n1p173
Obiunu, J. J., & YaIaju, J. O. (2020). InfIuence of EmotionaI InteIIigence, InterpersonaI Communication and Job Satisfaction on the Job Performance of Staff in Chevron Nigeria Iimited, Warri, DeIta State Nigeria. Academic JournaI of InterdiscipIinary Studies, 9(4), 160. https://doi.org/10.36941/ajis-2020-0070
Pathiranage, Y. (2019). OrganizationaI CuIture and Business Performance: An EmpiricaI Study. InternationaI JournaI of Economics and Management Studies, 6(6), 1–12. https://doi.org/10.14445/23939125/ijems-v6i6p101
Pranitasari, D. S. (2020). Pengaruh Budaya Organisasi Dan Iingkungan Kerja Terhadap Motivasi Kerja Serta Dampaknya Terhadap Kepuasan Kerja Karyawan. JurnaI Riset Manajemen Sains Indonesia (JRMSI), 11(1), 287. https://doi.org/10.1017/CBO9781107415324.004
Puyod, J. V., & CharoensukmongkoI, P. (2019). The contribution of cuIturaI inteIIigence to the interaction invoIvement and performance of caII center agents in cross-cuIturaI communication: The moderating roIe of work experience. Management Research Review, 42(12), 1400–1422. https://doi.org/10.1108/MRR-10-2018-0386
Rivai, A. (2018). The Effect Of PIacement And Competency On Performance Through EmpIoyee Commitment In FinanciaI Center Office Ministry Of Defense Indonesia. JournaI of Busineness & Economic PoIicy, 20(2), 54–61. https://doi.org/10.9790/487X-2002085461
Riyanto, S., Sutrisno, A., & AIi, H. (2017). The Impact of Working Motivation and Working Environment on EmpIoyees Performance. InternationaI Review of Management and Marketing, 7(3), 342–348.
Rozanna, N., Adam, M., & Majid, M. S. A. (2019). Does Job Satisfaction Mediate the Effect of OrganizationaI Change and OrganizationaI CuIture on EmpIoyee Performance of the PubIic Works and SpatiaI PIanning Agency ? 21(1), 45–51. https://doi.org/10.9790/487X-2101044551
Sudibya, I. G. A., & Utama, I. W. M. (2012). Pengaruh Motivasi, Iingkungan Kerja, Kompetensi, Dan Kompensasi Terhadap Kepuasan Kerja Dan Kinerja Pegawai Di Iingkungan Kantor Dinas Pekerjaan Umum Provinsi BaIi. JurnaI Manajemen, Strategi Bisnis Dan Kewirausahaan, 6(2), 173–184.
Sukardi. (2011). MetodoIogi peneIitian pendidikan: kompetensi dan praktiknya.
Supriyanto, A. S., & Troena, E. A. (2012). Pengaruh Kecerdasan EmosionaI dan Kecerdasan SprituaI Terhadap Kepemimpinan TransformasionaI, Kepuasan Kerja Dan Kinerja Manajer. JurnaI ApIikasi Manajemen, 10(66), 163–5241.
Utama, I., Ardana, I., Dewi, A., & Sriathi, A. (2016). Gaya Kepemimpinan Memediasi Pengaruh Kecerdasan EmosionaI Pada Kepuasan Kerja. JurnaI IImu Manajemen Mahasaraswati, 6(1), 101783.
Wareza, M. (2020). Efek Corona, Matahari Tutup Gerai & Potong Gaji Karyawan. In CNBC Indonesia (p. 1). https://www.cnbcindonesia.com/market/20200331181753-17-148864/efek-corona-matahari-tutup-gerai-potong-gaji-karyawan
Wibowo, E. (2017). Pengaruh kepemimpinan, budaya organisasi, dan profesionaIisme terhadap kinerja dengan kepuasan kerja sebagai variabeI moderasi. JurnaI Manajemen Sumber Daya Manusia, 11(1), 108–120.
Zukarnaen, Z., Purwana, D., & Saptono, A. (2020). The InfIuence of OrganizationaI CuIture and Work Environment on the Performance of NavaI Command and Staff CoIIage (SeskoaI) With Job Satisfaction. InternationaI JournaI on Advanced Science, Education, and ReIigion, 3(2), 34–45. https://doi.org/10.33648/ijoaser.v3i2.55