Anthony, John Edgar, Asni Tafrikhatin, and Ari Waluyo. 2021. “ESurMent: An Educational Institution Services Customer Satisfaction Measurement (CSM) Mobile Application Evaluation Tool Using Opinion Mining With Sentiment Analysis”. Jurnal E-Komtek (Elektro-Komputer-Teknik) 5 (1), 13-20. https://doi.org/10.37339/e-komtek.v5i1.384.