Pendampingan Transformasi Digital Industri Rumah Tangga Gynna Bakery dalam Mendorong Standarisasi Produk dan Perluasan Pasar Perkotaan
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Abstract
Gynna Bakery is a home-based bakery located in Lengkong, Bandung City, producing bread and cakes. The business has traditionally marketed its products within the surrounding community, operated without standardized procedures, and had not utilized paid digital advertising. This community service program aimed to improve the understanding of the owner and employees in three key areas: digital advertising, standard operating procedures and quality documentation, and readiness to expand into the urban market. The program was conducted during the implementation period using a five-stage Participatory Action Research approach, followed by an evaluation of changes in participants’ understanding through a Likert-scale questionnaire. The evaluation results indicated an improvement in the participants’ understanding after completing the program, with the level of improvement categorized as high and the statistical test confirming a significant change. The partner is now able to manage the Gynna Bakery website, implement paid digital advertising, apply quality documentation, operate an offline store, and utilize the ShopeeFood platform. In addition, the partner’s production capacity has increased substantially compared with the initial condition
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