Penguatan Standar Pelayanan Homestay melalui Pengarahan Mekanisme Operasional bagi Pengelola Homestay di Desa Wisata Cibiru Wetan
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Abstract
Pengelolaan homestay di Desa Wisata Cibiru Wetan masih bersifat informal sehingga kualitas pelayanan antarhomestay tidak seragam. Kegiatan pengabdian ini bertujuan meningkatkan pemahaman pengelola homestay mengenai mekanisme operasional dan standar pelayanan. Kegiatan dilaksanakan dengan pendekatan pemberdayaan masyarakat dalam dua tahap, yaitu konsultasi dan identifikasi kebutuhan bersama Pokdarwis (DEWI), serta pemaparan dan pengarahan mekanisme operasional homestay yang melibatkan perangkat desa, LKD, BUMDes, Pokja Wisata, DEWI, dan pengelola homestay. Efektivitas kegiatan diukur melalui pre-test dan post-test. Hasilnya, nilai rata-rata pengetahuan peserta meningkat dari 46% menjadi 74% (kenaikan relatif 60,9%; N-gain 0,52 kategori sedang). Kegiatan juga mengidentifikasi dua kendala utama, yaitu fasilitas yang tidak merata dan ketiadaan standardisasi pelayanan. Standardisasi pelayanan non-fisik direkomendasikan sebagai langkah jangka pendek, disertai penyusunan SOP resmi dan standar fasilitas minimum secara bertahap.
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