Pengaruh Stres Kerja Terhadap Turnover Intention Dengan Kepuasan Kerja Sebagai Mediasi Pada Generasi Z Di DKI Jakarta
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Nov 1, 2023
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Abstract
This study aims to examine the effect of job stress on turnover intention through job satisfaction as mediation. The sample was selected using purposive sampling method, namely judgment sampling. The selected sample is Generation Z employees who work for both startup and non-startup companies in DKI Jakarta Province. The number of observations used was 115 employees. Sample data was tested using Structural Equation Modeling with the help of the SmartPLS 3.0 application. The test results show that there is a positive and significant influence between job stress on turnover intention, while job stress on job satisfaction has a significant negative effect. Then, there is a negative and insignificant influence between the relationship between job satisfaction and turnover intention. Then, there is no mediating effect of job satisfaction on the relationship between job stress and turnover intention.
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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
LPPM Politeknik Piksi Ganesha Indonesia
How to Cite
Wahyuningrum, E., & Khan, R. B. F. (2023). Pengaruh Stres Kerja Terhadap Turnover Intention Dengan Kepuasan Kerja Sebagai Mediasi Pada Generasi Z Di DKI Jakarta. Jurnal E-Bis, 7(2), 486-499. https://doi.org/10.37339/e-bis.v7i2.1236
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Bhastary, M. D. (2020). Pengaruh Etika Kerja dan Stres Kerja terhadap Kepuasan Kerja Karyawan. Maneggio: Jurnal Ilmiah Magister Manajemen, 3(2), 160–170.
Chao, M.-C., Jou, R.-C., Liao, C.-C., & Kuo, C.-W. (2015). Workplace stress, job satisfaction, job performance, and turnover intention of health care workers in rural Taiwan. Asia Pac J Public Health, 27(2), 1827–1836.
Devyanti, N. L. P. L., & Satrya, G. B. H. (2020). Effect of Job Satisfaction on Turnover Intention with Organizational Commitment as a Mediating Variable. American Journal of Humanities and Social Sciences Research, 4(3), 293–298. www.ajhssr.com
Fauziridwan, M., Adawiyah, W. R., & Ahmad, A. A. (2018). Pengaruh Employee Engagement dan Kepuasan Kerja Terhadap Organizational Citizenship Behavior (OCB) Serta Dampaknya Terhadap Turnover Intention. Jurnal Ekonomi , Bisnis, dan Akuntansi (JEBA), 20(1), 1–23.
Febryan, & Pratiwi, F. (2022). Menaker: Gen Z tak Punya Komitmen Bekerja Jangka Panjang. Republika.co.id.
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Halim, L., & Antolis, K. (2021). Analisis Faktor-Faktor Yang Mempengaruhi Turnover Intention Agent di PT AIA Cabang X Malang. Ekonomi, Keuangan, Investasi, dan Syariah (EKUITAS), 2(2), 177–186. https://doi.org/10.47065/ekuitas.v2i2.667
Handoko, T. H. (2011). Manajemen Personalia dan Sumberdaya Manusia. BPFE Yogyakarta.
Hetami, A. A., & Bharata, W. (2021). Pengaruh Online Privacy Concern Terhadap Knowledge Hiding dan Dampaknya Pada Online Collaborative Learning di Fisip Universitas Mulawarman. Indonesian Journal of Instructional Technology, 2(2), 1–7.
Hidayati, H., & Rizalti, M. K. (2021). Pengaruh Stress Kerja, Lingkungan Kerja, Dan Kepuasan Kerja Terhadap Turnover Intention Pada Karyawan PT Asrindo Citraseni Satria Duri Riau. Jurnal Pundi, 05(02), 195–206. https://doi.org/10.31575/jp.v5i2.353
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Lu, Y., Hu, X., Huang, X., Zhuang, X., & Guo, P. (2017). The relationship between job satisfaction, work stress, work -family conflict, and turnover intention among physicians in Guangdong, China: a cross-sectional study. BMJ Open, 7(1), 1–12. https://doi.org/10.1136/bmjopen-2016-014894
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Manoppo, V. P. (2020). Transformational leadership as a factor that decreases turnover intention: a mediation of work stress and organizational citizenship behavior. The TQM Journal, 32(6), 1754–2731.
Maulana, M. H. (2022). Dari Persepsi Organizational Justice Hingga Pengaruh Job Satisfaction dan Job Stress Terhadap Turnover Intention Pada Karyawan Milenial dan Generasi Z. Journal of Advances in Digital Business and Entrepreneurship, 01(01), 1–5.
Mobley, W. H. (1986). “Employee turnover, causes, consequences, and control.” PT Pustaka Binaman Pressindo.
Moore, K. A. (2002). Hospital restructuring: impact on nurses mediated by social support and A perception of challenge. Journal of Health and Human Services Administration, 23(3), 490–517.
Muaja, F. G., Trang, I., & Lumintang, G. G. (2021). Pengaruh Organizational Citizenship Behavior, Job Satisfaction, dan Affective Commitment Terhadap Turnover Intention Karyawan PT. Suzuki Finance Manado. Jurnal EMBA?: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 9(1), 715–723. https://doi.org/https://doi.org/10.35794/emba.v9i1.32549
Muslim, M. (2020). Manajemen Stress pada Masa Pandemi Covid-19. Esensi: Jurnal Bisnis dan Manajemen, 23(2), 192–201.
Na-nan, K., & Kanthong, S. N. (2020). Development and validation of an instrument to measure turnover intention of Generation Y in Thailand. International Journal of Organizational Analysis, 29(3), 682–698. https://doi.org/10.1108/IJOA-12-2019-1972
Nasution, M. I. (2017). Pengaruh Stres Kerja, Kepuasan Kerja Dan Komitmen Organisasi Terhadap Turnover Intention Medical Representative. Jurnal Ilmiah Manajemen, VII(3), 407–428.
Noeary, S. A., Purnomo, A. K., & Waruwu, F. (2020). Kepuasan Kerja Sebagai Variabel Mediasi Pada Pengaruh Stres Kerja Terhadap Niat Keluar. JJM: Jurnal Manajemen Maranatha, 20(1), 31–40.
Pratiwi, R. D. (2020). Leader Member Exchange Sebagai Pemoderasi dalam Hubungan Stress Kerja, Lingkungan Kerja, dan Beban kerja Terhadap Turnover Intention (Studi Pada Garuda Plaza Hotel Medan). Jurnal Manajemen dan Kewirausahaan, 2(1), 47–58. https://doi.org/https://doi.org/10.35447/jamanku.v2i01.363
Prayogi, M. A., Koto, M., & Arif, M. (2019). Kepuasan Kerja sebagai Variabel Intervening Pada Pengaruh Work-Life Balance dan Stres Kerja Terhadap Turnover Intention. Jurnal Ilmiah Manajemen dan Bisnis, 20(1), 39–51.
Putra, D. M. B. A., & Mujiati, N. W. (2019). Peran Kepuasan Kerja dalam Memediasi Pengaruh Stres Kerja dan Motivasi Kerja Terhadap Turnover Intention. E-Jurnal Manajemen Unud, 8(7), 4045–4072.
Ramlah, S., Sudiro, A., & Juwita, H. A. J. (2021). The influence of compensation and job stress on turnover intention through mediation of job satisfaction. Research in Business & Social Science, 10(4), 117–127.
Robbins, S. P., & Judge, T. A. (2017). Organizational Behavior (Seventeent). Pearson Education Limited.
Santosa, E. T. (2015). Raising Children In Digital Era. Elex Media Komputindo.
Sari, I. P. (2018). Hubungan antara burnout dengan turnover intention pada karyawan PT. JTE Tangerang-Banten. Mercu Buana Jakarta.
Setiyanto, A. I., & Hidayati, S. N. (2017). Pengaruh Kepuasan Kerja dan Komitmen Organisasi terhadap Turnover Intention. Jurnal Akuntansi, Ekonomi, dan Manajemen Bisnis, 5(1), 105–110.
Sopiah, & Mamang Sangadji, E. (2020). The Effect of Job Stress on Turnover Intention through Job Satisfaction of Government Commercial Bank Employees. International Conference on Islam, Economy, and Halal Industry, KnE Social Sciences, 66–82. https://doi.org/10.18502/kss.v4i9.7317
Sugiyono. (2005). Memahami Penelitian Kualitatif. CV Alfabeta.
Sutaguna, N. T., Ernayani, R., Liow, F. E. R. I., Octiva, C. S., & Setyawasih, R. (2022). Analisis Pengaruh Paket Remunerasi dan Stres Kerja Terhadap Turnover Intention dengan Kepuasan Kerja Sebagai Variabel Mediasi Pada Karyawan. Budgeting: Journal of Business, Management, and Accounting2, 4(1), 183–203.
Xue, J., Wang, H., Chen, M., Ding, X., & Zhu, M. (2022). Signifying the Relationship Between Psychological Factors and Turnover Intension?: The Mediating Role of Work-Related Stress and Moderating Role of Job Satisfaction Emotional Exhaustion and Turnover. Frontiers in Psychology, 13, 1–11. https://doi.org/10.3389/fpsyg.2022.847948
Yasa, I. G. R., & Dewi, A. A. S. K. (2019). Pengaruh Stres Kerja Terhadap Kepuasan Kerja Dengan Motivasi Kerja Sebagai Variabel Mediasi. E-Jurnal Manajemen, 8(3), 1203–1229. https://doi.org/10.24843/ejmunud.2019.v08.i03.p02
Yo, P. M. P., & Supartha, W. G. (2019). Effect of Job Stress, Emotional Weakness and Job Satisfaction on Intention to Leave. International Research Journal of Management, IT & Social Sciences, 6(4), 97–106.
Yukongdi, V., & Shrestha, P. (2020). The Influence of Affective Commitment, Job Satisfaction and Job Stress on Turnover Intention: A Study of Nepalese Bank Employees. Review Of Integrative Business and Economics Research, 9(1), 88–98. http://buscompress.com/journal-home.html
Ali, H., & Purwandi, L. (2022). Gen Z: Millenial 2.0? Perbedaan Karakter dan Perilaku.
Barage, P., & Sudarusman, E. (2022). Pengaruh Work-Life Balance, Stres Kerja, dan Kepuasan Kerja Terhadap Turnover Intention (Studi Pada Pekerja Generasi Milenial di Yogyakarta). Cakrawangsa Bisnis, 3(1), 81–96.
Bawawa, A. A., Lengkong, V. P. K., & Taroreh, R. N. (2021). Pengaruh Kepuasan Kerja, Komitmen Organisasional, dan Stres Kerja Terhadap Turnover Intention Pada PT. SIG Asia Kota Bitung. Jurnal EMBA?: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 9(2), 785–795.
Bhastary, M. D. (2020). Pengaruh Etika Kerja dan Stres Kerja terhadap Kepuasan Kerja Karyawan. Maneggio: Jurnal Ilmiah Magister Manajemen, 3(2), 160–170.
Chao, M.-C., Jou, R.-C., Liao, C.-C., & Kuo, C.-W. (2015). Workplace stress, job satisfaction, job performance, and turnover intention of health care workers in rural Taiwan. Asia Pac J Public Health, 27(2), 1827–1836.
Devyanti, N. L. P. L., & Satrya, G. B. H. (2020). Effect of Job Satisfaction on Turnover Intention with Organizational Commitment as a Mediating Variable. American Journal of Humanities and Social Sciences Research, 4(3), 293–298. www.ajhssr.com
Fauziridwan, M., Adawiyah, W. R., & Ahmad, A. A. (2018). Pengaruh Employee Engagement dan Kepuasan Kerja Terhadap Organizational Citizenship Behavior (OCB) Serta Dampaknya Terhadap Turnover Intention. Jurnal Ekonomi , Bisnis, dan Akuntansi (JEBA), 20(1), 1–23.
Febryan, & Pratiwi, F. (2022). Menaker: Gen Z tak Punya Komitmen Bekerja Jangka Panjang. Republika.co.id.
Fitriantini, R., Agusdin, & Nurmayanti, S. (2020). Pengaruh Beban Kerja, Kepuasan Kerja, dan Stres Kerja Terhadap Turnover Intention Tenaga Kesehatan Berstatus Kontrak di RSUD Kota Mataram. Jurnal Distribusi, 8(1), 23–38.
Halim, L., & Antolis, K. (2021). Analisis Faktor-Faktor Yang Mempengaruhi Turnover Intention Agent di PT AIA Cabang X Malang. Ekonomi, Keuangan, Investasi, dan Syariah (EKUITAS), 2(2), 177–186. https://doi.org/10.47065/ekuitas.v2i2.667
Handoko, T. H. (2011). Manajemen Personalia dan Sumberdaya Manusia. BPFE Yogyakarta.
Hetami, A. A., & Bharata, W. (2021). Pengaruh Online Privacy Concern Terhadap Knowledge Hiding dan Dampaknya Pada Online Collaborative Learning di Fisip Universitas Mulawarman. Indonesian Journal of Instructional Technology, 2(2), 1–7.
Hidayati, H., & Rizalti, M. K. (2021). Pengaruh Stress Kerja, Lingkungan Kerja, Dan Kepuasan Kerja Terhadap Turnover Intention Pada Karyawan PT Asrindo Citraseni Satria Duri Riau. Jurnal Pundi, 05(02), 195–206. https://doi.org/10.31575/jp.v5i2.353
Kochhar, R., Parker, K., & Igielnik, R. (2022). Majority of U.S. Workers Changing Job Are Seeing Real Wage Gains.
Liu, J., Zhu, B., Wu, J., & Mao, Y. (2019). Job satisfaction, work stress, and turnover intentions among rural health workers: a cross-sectional study in 11 western provinces of China. BMC Family Practice, 20(1), 1–11. https://doi.org/10.1186/s12875-019-0904-0
Lu, Y., Hu, X., Huang, X., Zhuang, X., & Guo, P. (2017). The relationship between job satisfaction, work stress, work -family conflict, and turnover intention among physicians in Guangdong, China: a cross-sectional study. BMJ Open, 7(1), 1–12. https://doi.org/10.1136/bmjopen-2016-014894
Luthans, F. (2011). Organizational Behavior (12th ed.). Andi Publisher.
Malik, M. M., Sumardjo, M., & Fadila, A. (2021). Pengaruh Kepuasan Kerja, Beban Kerja, dan Stres Kerja Terhadap Turnover Intention Karyawan Millenial di Kecamatan Cileungsi Selama Masa Pandemi Covid-19. Prosiding Biema: Business Management, Economic, and Accounting National Seminar, 2, 287–297.
Manoppo, V. P. (2020). Transformational leadership as a factor that decreases turnover intention: a mediation of work stress and organizational citizenship behavior. The TQM Journal, 32(6), 1754–2731.
Maulana, M. H. (2022). Dari Persepsi Organizational Justice Hingga Pengaruh Job Satisfaction dan Job Stress Terhadap Turnover Intention Pada Karyawan Milenial dan Generasi Z. Journal of Advances in Digital Business and Entrepreneurship, 01(01), 1–5.
Mobley, W. H. (1986). “Employee turnover, causes, consequences, and control.” PT Pustaka Binaman Pressindo.
Moore, K. A. (2002). Hospital restructuring: impact on nurses mediated by social support and A perception of challenge. Journal of Health and Human Services Administration, 23(3), 490–517.
Muaja, F. G., Trang, I., & Lumintang, G. G. (2021). Pengaruh Organizational Citizenship Behavior, Job Satisfaction, dan Affective Commitment Terhadap Turnover Intention Karyawan PT. Suzuki Finance Manado. Jurnal EMBA?: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 9(1), 715–723. https://doi.org/https://doi.org/10.35794/emba.v9i1.32549
Muslim, M. (2020). Manajemen Stress pada Masa Pandemi Covid-19. Esensi: Jurnal Bisnis dan Manajemen, 23(2), 192–201.
Na-nan, K., & Kanthong, S. N. (2020). Development and validation of an instrument to measure turnover intention of Generation Y in Thailand. International Journal of Organizational Analysis, 29(3), 682–698. https://doi.org/10.1108/IJOA-12-2019-1972
Nasution, M. I. (2017). Pengaruh Stres Kerja, Kepuasan Kerja Dan Komitmen Organisasi Terhadap Turnover Intention Medical Representative. Jurnal Ilmiah Manajemen, VII(3), 407–428.
Noeary, S. A., Purnomo, A. K., & Waruwu, F. (2020). Kepuasan Kerja Sebagai Variabel Mediasi Pada Pengaruh Stres Kerja Terhadap Niat Keluar. JJM: Jurnal Manajemen Maranatha, 20(1), 31–40.
Pratiwi, R. D. (2020). Leader Member Exchange Sebagai Pemoderasi dalam Hubungan Stress Kerja, Lingkungan Kerja, dan Beban kerja Terhadap Turnover Intention (Studi Pada Garuda Plaza Hotel Medan). Jurnal Manajemen dan Kewirausahaan, 2(1), 47–58. https://doi.org/https://doi.org/10.35447/jamanku.v2i01.363
Prayogi, M. A., Koto, M., & Arif, M. (2019). Kepuasan Kerja sebagai Variabel Intervening Pada Pengaruh Work-Life Balance dan Stres Kerja Terhadap Turnover Intention. Jurnal Ilmiah Manajemen dan Bisnis, 20(1), 39–51.
Putra, D. M. B. A., & Mujiati, N. W. (2019). Peran Kepuasan Kerja dalam Memediasi Pengaruh Stres Kerja dan Motivasi Kerja Terhadap Turnover Intention. E-Jurnal Manajemen Unud, 8(7), 4045–4072.
Ramlah, S., Sudiro, A., & Juwita, H. A. J. (2021). The influence of compensation and job stress on turnover intention through mediation of job satisfaction. Research in Business & Social Science, 10(4), 117–127.
Robbins, S. P., & Judge, T. A. (2017). Organizational Behavior (Seventeent). Pearson Education Limited.
Santosa, E. T. (2015). Raising Children In Digital Era. Elex Media Komputindo.
Sari, I. P. (2018). Hubungan antara burnout dengan turnover intention pada karyawan PT. JTE Tangerang-Banten. Mercu Buana Jakarta.
Setiyanto, A. I., & Hidayati, S. N. (2017). Pengaruh Kepuasan Kerja dan Komitmen Organisasi terhadap Turnover Intention. Jurnal Akuntansi, Ekonomi, dan Manajemen Bisnis, 5(1), 105–110.
Sopiah, & Mamang Sangadji, E. (2020). The Effect of Job Stress on Turnover Intention through Job Satisfaction of Government Commercial Bank Employees. International Conference on Islam, Economy, and Halal Industry, KnE Social Sciences, 66–82. https://doi.org/10.18502/kss.v4i9.7317
Sugiyono. (2005). Memahami Penelitian Kualitatif. CV Alfabeta.
Sutaguna, N. T., Ernayani, R., Liow, F. E. R. I., Octiva, C. S., & Setyawasih, R. (2022). Analisis Pengaruh Paket Remunerasi dan Stres Kerja Terhadap Turnover Intention dengan Kepuasan Kerja Sebagai Variabel Mediasi Pada Karyawan. Budgeting: Journal of Business, Management, and Accounting2, 4(1), 183–203.
Xue, J., Wang, H., Chen, M., Ding, X., & Zhu, M. (2022). Signifying the Relationship Between Psychological Factors and Turnover Intension?: The Mediating Role of Work-Related Stress and Moderating Role of Job Satisfaction Emotional Exhaustion and Turnover. Frontiers in Psychology, 13, 1–11. https://doi.org/10.3389/fpsyg.2022.847948
Yasa, I. G. R., & Dewi, A. A. S. K. (2019). Pengaruh Stres Kerja Terhadap Kepuasan Kerja Dengan Motivasi Kerja Sebagai Variabel Mediasi. E-Jurnal Manajemen, 8(3), 1203–1229. https://doi.org/10.24843/ejmunud.2019.v08.i03.p02
Yo, P. M. P., & Supartha, W. G. (2019). Effect of Job Stress, Emotional Weakness and Job Satisfaction on Intention to Leave. International Research Journal of Management, IT & Social Sciences, 6(4), 97–106.
Yukongdi, V., & Shrestha, P. (2020). The Influence of Affective Commitment, Job Satisfaction and Job Stress on Turnover Intention: A Study of Nepalese Bank Employees. Review Of Integrative Business and Economics Research, 9(1), 88–98. http://buscompress.com/journal-home.html