The Role of Perceived Security in E-Wallet Adoption Using TAM Among Generation Z
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Oct 9, 2025
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Abstract
This study aims to empirically examine the acceptance of e-wallet usage among Generation Z in Indonesia using the Technology Acceptance Model (TAM). The model explains how Perceived Ease of Use, Perceived Usefulness, and Perceived Security influence the intention to use e-wallets and the decision to use e-wallets directly. The study employs a quantitative method with primary data as its source. A purposive sampling technique was used to select 264 respondents. Data analysis was conducted using Partial Least Squares (PLS), a Structural Equation Modeling (SEM) approach. The statistical test results indicate that Perceived Ease of Use and Perceived Usefulness significantly influence Intention to Use, Perceived Ease of Use affects Perceived Usefulness, and Intention to Use has a significant effect on Actual Use. However, Perceived Security does not have a significant impact on Intention to Use.
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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
LPPM Politeknik Piksi Ganesha Indonesia
How to Cite
Zuniatami, A. L., & Mahardhika, A. S. (2025). The Role of Perceived Security in E-Wallet Adoption Using TAM Among Generation Z. Jurnal E-Bis, 9(2), 802-817. https://doi.org/10.37339/e-bis.v9i2.2263
References
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Ariningsih, E. P., Wijayanti, W., & Prasaja, M. G. (2022). Intention to Use E-wallet Dilihat dari Perceived Usefulness, Perceived Ease of Use, Perceived Security, dan Trust. Jurnal Maksipreneur: Manajemen, Koperasi, Dan Entrepreneurship, 11(2), 227. https://doi.org/10.30588/jmp.v11i2.916
Bagla, R. K., & Sancheti, V. (2018). Gaps in customer satisfaction with digital wallets: challenge for sustainability. Journal of Management Development, 37(6), 442-451.
Chauhan, S. (2015). Acceptance of mobile money by poor citizens of India: Integrating trust into the technology acceptance model. info, 17(3), 58-68.
Chawla, D., & Joshi, H. (2020). The moderating role of gender and age in the adoption of mobile wallet. foresight, 22(4), 483-504.
Cupian, Valentino, U., & Annisa Noven, S. (2022). Digitalisasi dan Keberlangsungan UMKM Kuliner Halal Selama Pandemi Covid-19. Jurnal Ilmiah Ekonomi Islam, 8(02), 1679–1688. https://doi.org/10.29040/jiei.v8i2.5299
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Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly: Management Information Systems, 13(3), 319–339. https://doi.org/10.2307/249008
Ferreira, C. M., & Serpa, S. (2018). Society 5 . 0 and Social Development. November. https://doi.org/10.20944/preprints201811.0108.v1
Ghozali, I., & Latan, H. (2015). Partial Least Squares Konsep, Teknik dan Aplikasi Menggunakan Program Smartpls 3.0 Untuk Penelitian Empiris. Semarang: Badan Penerbit UNDIP.
Hair, J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, 26(2), 106–121. https://doi.org/10.1108/EBR-10-2013-0128
Hapsoro, B. B., & Kismiatun. (2022). The Effect of Perceived Ease of Use, Perceived Usefulness, and Perceived Security on E-Wallet Continuance Intention of Shopeepay Through E-Satisfaction Article Information. Management Analysis Journal, 12(4), 396–405.
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Mahardhika, A. S. (2019). Akuntan di Era Digital: Pendekatan TAM (Technology Acceptance Model) Pada Software Berbasis Akuntansi. Jurnal Ilmiah Akuntansi dan Keuangan, 8(1), 12-16.
Mahardhika, A. S., & Restianto, Y. E. (2023). Memahami Toleransi Risiko Finansial di Kalangan Investor Muda. Owner: Riset dan Jurnal Akuntansi, 7(4), 3164-3174.
Marisa, O. (2020). Persepsi Kemudahan Penggunaan, Efektivitas, dan Risiko Berpengaruh Terhadap Minat Bertransaksi Menggunakan Financial Technology. Administrasi Kantor, 8.
Megadewandanu, S., Suyoto, & Pranowo. (2016). 2016 2nd International Conference on Science and (ICST 2016) Yogyakarta, Indonesia. International Conference on Science and Technology-Computer (ICST), October.
Mekovec, R., & Hutinski, Ž. (2012). The role of perceived privacy and perceived security in online market. MIPRO 2012 - 35th International Convention on Information and Communication Technology, Electronics and Microelectronics - Proceedings, 1549–1554.
Mustafa, M., Alshare, M., Bhargava, D., Neware, R., Singh, B., & Ngulube, P. (2022). Perceived Security Risk Based on Moderating Factors for Blockchain Technology Applications in Cloud Storage to Achieve Secure Healthcare Systems. Computational and Mathematical Methods in Medicine, 2022(1), 6112815.
Nisa, U. K. (2020). Pengaruh Hubungan Technology Accepted Model (TAM), Social Influence dan Security terhadap Intention to use E-wallet di Kota Malang dengan attitude dan trust sebagai variabel intervening. Skripsi. Universitas Islam Negeri Maulana Malik Ibrahim.
Novianti, K. D. P., Putri, N. K. W. L., & Purnamayanti, I. A. G. W. (2021). Analisis Penerimaan Sistem Informasi Menggunakan Technology Acceptance Model (Studi Kasus : Sijalak Desa Pohsanten). INSERT : Information System and Emerging Technology Journal, 2(2), 113. https://doi.org/10.23887/insert.v2i2.43135
Nursiah, N. (2017). Pengaruh Perceived Ease of Use Dan Perceived Usefulness Terhadap Behavior Intention To Use. Jurnal Elektronik Sistem Informasi Dan Komputer, 3(2), 39–47.
Pratita, B. W. A., Pratikto, H., & Sutrisno. (2018). Analisis Faktor-Faktor yang Memengaruhi Keputusan Pembelian Pelanggan di Kober Bar Malang. Jurnal Pendidikan, 3(4), 497–503. http://journal.um.ac.id/index.php/jptpp/
Sari, M. A., Aminah, I., & Redyanita, H. (2020). Preferensi Generasi Millenial Dalam Memilih Pembayaran Digital (Studi Kasus Pada Mahasiswa Politeknik Negeri Jakarta Depok). Ekonomi & Bisnis, 19(2), 97-106.
Seemiller, C., & Grace, M. (2018). Generation Z: A Century in The Making. Routledge.
Sholihin, M., & Ratmono, D. (2013). Analisis SEM-PLS dengan WarpPLS 3.0: Untuk Hubungan Nonlinier Dalam Penelitian Sosial Dan Bisnis. Yogyakarta: Penerbit Abdi.
Sinaga, O. S., Marpaung, F. K., Dewi, R. S., & Sudirman, A. (2021). Kontribusi perceived usefulness, perceived ease of use dan perceived security terhadap behavioral intention to use aplikasi JAKET. Insight Management Journal, 1(3), 86–94. https://doi.org/10.47065/imj.v1i3.71
Singh, S., & Srivastava, R. K. (2018). Predicting the intention to use mobile banking in India. International Journal of Bank Marketing, 36(2), 357-378.
Tyas, E. I., & Darma, E. S. (2017). Pengaruh Perceived Usefulness, Perceived Ease of Use, Perceived Enjoyment, dan Actual Usage Terhadap Penerimaan Teknologi Informasi: Studi Empiris Pada Karyawan Bagian Akuntansi dan Keuangan Baitul Maal Wa Tamwil Wilayah Daerah Istimewa Yogyakarta dan Sek. Reviu Akuntansi Dan Bisnis Indonesia, 1(1), 25–35.
Venkatesh, V., & Davis, F. D. (2000). Theoretical extension of the Technology Acceptance Model: Four longitudinal field studies. Management Science, 46(2), 186–204. https://doi.org/10.1287/mnsc.46.2.186.11926
Yahaya, M. H., & Ahmad, K. (2019). Factors Affecting the Acceptance of Financial Technology among Asnaf for the Distribution of Zakat in Selangor- A Study Using UTAUT. Journal of Islamic Finance (Special Issue), 2117, 35–46.
Yaseen, S. G., & El Qirem, I. A. (2018). Intention to use e-banking services in the Jordanian commercial banks. International Journal of Bank Marketing, 36(3), 557–571. https://doi.org/10.1108/IJBM-05-2017-0082
Ahmad, & Pambudi, B. S. (2013). Pengaruh Persepsi Manfaat, Persepsi Kemudahan, Keamanan Dan Ketersediaan Fitur Terhadapminat Ulang Nasabah Bank Dalam Menggunakan Internet Banking (Studi Pada Program Layanan Internet Banking Bri). Journal of Chemical Information and Modeling, 53(9), 1689–1699.
Anouze, A. L. M., & Alamro, A. S. (2020). Factors affecting intention to use e-banking in Jordan. International Journal of Bank Marketing, 38(1), 86–112. https://doi.org/10.1108/IJBM-10-2018-0271
Ariningsih, E. P., Wijayanti, W., & Prasaja, M. G. (2022). Intention to Use E-wallet Dilihat dari Perceived Usefulness, Perceived Ease of Use, Perceived Security, dan Trust. Jurnal Maksipreneur: Manajemen, Koperasi, Dan Entrepreneurship, 11(2), 227. https://doi.org/10.30588/jmp.v11i2.916
Bagla, R. K., & Sancheti, V. (2018). Gaps in customer satisfaction with digital wallets: challenge for sustainability. Journal of Management Development, 37(6), 442-451.
Chauhan, S. (2015). Acceptance of mobile money by poor citizens of India: Integrating trust into the technology acceptance model. info, 17(3), 58-68.
Chawla, D., & Joshi, H. (2020). The moderating role of gender and age in the adoption of mobile wallet. foresight, 22(4), 483-504.
Cupian, Valentino, U., & Annisa Noven, S. (2022). Digitalisasi dan Keberlangsungan UMKM Kuliner Halal Selama Pandemi Covid-19. Jurnal Ilmiah Ekonomi Islam, 8(02), 1679–1688. https://doi.org/10.29040/jiei.v8i2.5299
Davis, F. D. (1985). A technology acceptance model for empirically testing new end-user information systems: Theory and results. Management, Ph.D.(January 1985), 291. https://doi.org/oclc/56932490
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly: Management Information Systems, 13(3), 319–339. https://doi.org/10.2307/249008
Ferreira, C. M., & Serpa, S. (2018). Society 5 . 0 and Social Development. November. https://doi.org/10.20944/preprints201811.0108.v1
Ghozali, I., & Latan, H. (2015). Partial Least Squares Konsep, Teknik dan Aplikasi Menggunakan Program Smartpls 3.0 Untuk Penelitian Empiris. Semarang: Badan Penerbit UNDIP.
Hair, J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, 26(2), 106–121. https://doi.org/10.1108/EBR-10-2013-0128
Hapsoro, B. B., & Kismiatun. (2022). The Effect of Perceived Ease of Use, Perceived Usefulness, and Perceived Security on E-Wallet Continuance Intention of Shopeepay Through E-Satisfaction Article Information. Management Analysis Journal, 12(4), 396–405.
Iman, N. (2016). Financial Technology dan Lembaga Keuangan, Gathering Mitra Linkage Bank Syariah Mandiri. Gathering Mitra Linkage Bank Syariah Mandiri …, November, 16. http://nofieiman.com/wp-content/images/financial-technology-lembaga-keuangan.pdf
Krisnawati, I. D., & Yuliawati, E. (2020). Analisis Pengaruh Purchase Intention dan Keputusan Pembelian Produk Laptop Recovery dengan Metode Structural Equation Modeling. Prosiding Seminar Nasional Sains Dan Teknologi Terapan, 1(1), 193–200. http://ejurnal.itats.ac.id/sntekpan/article/view/1235/999
Kusumo, H. C. (2010). Analisis Penerimaan Mobile Banking ( M-Banking ) Dengan Kerumitan ( Complexity ) Sebagai Variabel Eksternal Dengan Menggunakan Pendekatan Technology Acceptance Model. International Institute for Environment and Development, 07/80(2), 78.
Mahardhika, A. S. (2019). Akuntan di Era Digital: Pendekatan TAM (Technology Acceptance Model) Pada Software Berbasis Akuntansi. Jurnal Ilmiah Akuntansi dan Keuangan, 8(1), 12-16.
Mahardhika, A. S., & Restianto, Y. E. (2023). Memahami Toleransi Risiko Finansial di Kalangan Investor Muda. Owner: Riset dan Jurnal Akuntansi, 7(4), 3164-3174.
Marisa, O. (2020). Persepsi Kemudahan Penggunaan, Efektivitas, dan Risiko Berpengaruh Terhadap Minat Bertransaksi Menggunakan Financial Technology. Administrasi Kantor, 8.
Megadewandanu, S., Suyoto, & Pranowo. (2016). 2016 2nd International Conference on Science and (ICST 2016) Yogyakarta, Indonesia. International Conference on Science and Technology-Computer (ICST), October.
Mekovec, R., & Hutinski, Ž. (2012). The role of perceived privacy and perceived security in online market. MIPRO 2012 - 35th International Convention on Information and Communication Technology, Electronics and Microelectronics - Proceedings, 1549–1554.
Mustafa, M., Alshare, M., Bhargava, D., Neware, R., Singh, B., & Ngulube, P. (2022). Perceived Security Risk Based on Moderating Factors for Blockchain Technology Applications in Cloud Storage to Achieve Secure Healthcare Systems. Computational and Mathematical Methods in Medicine, 2022(1), 6112815.
Nisa, U. K. (2020). Pengaruh Hubungan Technology Accepted Model (TAM), Social Influence dan Security terhadap Intention to use E-wallet di Kota Malang dengan attitude dan trust sebagai variabel intervening. Skripsi. Universitas Islam Negeri Maulana Malik Ibrahim.
Novianti, K. D. P., Putri, N. K. W. L., & Purnamayanti, I. A. G. W. (2021). Analisis Penerimaan Sistem Informasi Menggunakan Technology Acceptance Model (Studi Kasus : Sijalak Desa Pohsanten). INSERT : Information System and Emerging Technology Journal, 2(2), 113. https://doi.org/10.23887/insert.v2i2.43135
Nursiah, N. (2017). Pengaruh Perceived Ease of Use Dan Perceived Usefulness Terhadap Behavior Intention To Use. Jurnal Elektronik Sistem Informasi Dan Komputer, 3(2), 39–47.
Pratita, B. W. A., Pratikto, H., & Sutrisno. (2018). Analisis Faktor-Faktor yang Memengaruhi Keputusan Pembelian Pelanggan di Kober Bar Malang. Jurnal Pendidikan, 3(4), 497–503. http://journal.um.ac.id/index.php/jptpp/
Sari, M. A., Aminah, I., & Redyanita, H. (2020). Preferensi Generasi Millenial Dalam Memilih Pembayaran Digital (Studi Kasus Pada Mahasiswa Politeknik Negeri Jakarta Depok). Ekonomi & Bisnis, 19(2), 97-106.
Seemiller, C., & Grace, M. (2018). Generation Z: A Century in The Making. Routledge.
Sholihin, M., & Ratmono, D. (2013). Analisis SEM-PLS dengan WarpPLS 3.0: Untuk Hubungan Nonlinier Dalam Penelitian Sosial Dan Bisnis. Yogyakarta: Penerbit Abdi.
Sinaga, O. S., Marpaung, F. K., Dewi, R. S., & Sudirman, A. (2021). Kontribusi perceived usefulness, perceived ease of use dan perceived security terhadap behavioral intention to use aplikasi JAKET. Insight Management Journal, 1(3), 86–94. https://doi.org/10.47065/imj.v1i3.71
Singh, S., & Srivastava, R. K. (2018). Predicting the intention to use mobile banking in India. International Journal of Bank Marketing, 36(2), 357-378.
Tyas, E. I., & Darma, E. S. (2017). Pengaruh Perceived Usefulness, Perceived Ease of Use, Perceived Enjoyment, dan Actual Usage Terhadap Penerimaan Teknologi Informasi: Studi Empiris Pada Karyawan Bagian Akuntansi dan Keuangan Baitul Maal Wa Tamwil Wilayah Daerah Istimewa Yogyakarta dan Sek. Reviu Akuntansi Dan Bisnis Indonesia, 1(1), 25–35.
Venkatesh, V., & Davis, F. D. (2000). Theoretical extension of the Technology Acceptance Model: Four longitudinal field studies. Management Science, 46(2), 186–204. https://doi.org/10.1287/mnsc.46.2.186.11926
Yahaya, M. H., & Ahmad, K. (2019). Factors Affecting the Acceptance of Financial Technology among Asnaf for the Distribution of Zakat in Selangor- A Study Using UTAUT. Journal of Islamic Finance (Special Issue), 2117, 35–46.
Yaseen, S. G., & El Qirem, I. A. (2018). Intention to use e-banking services in the Jordanian commercial banks. International Journal of Bank Marketing, 36(3), 557–571. https://doi.org/10.1108/IJBM-05-2017-0082