Optimalisasi Pemanfaatan Aplikasi Sentuh Tanahku dalam Mendukung Pelaksanaan Pendaftaran Tanah Sistematis Lengkap (PTSL) di Kantor Pertanahan
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Abstract
Transformasi digital pada layanan pertanahan mendorong perubahan pola interaksi antara masyarakat dan institusi penyelenggara layanan. Dalam konteks Pendaftaran Tanah Sistematis Lengkap (PTSL), aplikasi Sentuh Tanahku dapat dimanfaatkan untuk memperluas akses informasi dan mendukung pemahaman masyarakat terhadap layanan pertanahan. Namun, ketersediaan aplikasi belum secara otomatis menjamin kemampuan masyarakat dalam menggunakannya secara mandiri. Kegiatan pengabdian kepada masyarakat ini bertujuan meningkatkan pengetahuan dan keterampilan masyarakat dalam memanfaatkan aplikasi Sentuh Tanahku sebagai pendukung akses informasi layanan pertanahan dalam pelaksanaan PTSL di Kantor Pertanahan. Kegiatan menggunakan pendekatan partisipatif melalui identifikasi kondisi awal, sosialisasi, demonstrasi, praktik langsung, pendampingan individual, dan evaluasi. Hasil evaluasi terhadap 42 peserta menunjukkan peningkatan rata-rata skor pengetahuan dari 56,4 pada pre-test menjadi 84,7 pada post-test. Kemampuan mengakses aplikasi meningkat dari 15 peserta (35,7%) menjadi 38 peserta (90,5%), sedangkan kemampuan menggunakan fitur dasar meningkat dari 8 peserta (19,0%) menjadi 34 peserta (81,0%). Kendala yang ditemukan meliputi literasi digital, registrasi dan login, keterbatasan perangkat, serta kualitas jaringan internet. Kegiatan menghasilkan model pendampingan yang mengintegrasikan edukasi PTSL, demonstrasi, praktik, pendampingan, dan evaluasi sebagai pendekatan yang dapat direplikasi untuk memperkuat literasi layanan pertanahan digital.
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