Pengaruh Pemberdayaan Psikologis Terhadap Kinerja Pelayanan Publik Aparatur Melalui Motivasi Pelayanan Publik
##plugins.themes.academic_pro.article.sidebar##
Published
Jun 7, 2026
Download
Statistic
Downloads
Download data is not yet available.
##plugins.themes.academic_pro.article.main##
Abstract
Penelitian ini bertujuan menganalisis pengaruh multidimensi Psychological Empowerment terhadap Public Service Performance aparatur desa di Kecamatan Alian, Kabupaten Kebumen, melalui mediasi Public Service Motivation. Menggunakan pendekatan kuantitatif, data dari 125 perangkat desa dianalisis dengan SEM-PLS. Hasil menunjukkan seluruh dimensi Psychological Empowerment berpengaruh signifikan terhadap kinerja, dengan Impact sebagai prediktor terkuat motivasi. Public Service Motivation terbukti memediasi pengaruh Meaning, Competence, dan Impact terhadap kinerja, namun gagal memediasi pengaruh Self-determination (pvalue = 0,085) akibat hambatan struktural otonomi. Penelitian ini berkontribusi mendalam pada literatur manajemen sumber daya manusia sektor publik melalui pemodelan tata kelola psikologis makro. Implikasi praktisnya merekomendasikan restrukturisasi regulasi anggaran desa serta transformasi rekrutmen berbasis nilai altruistik guna mengeliminasi beban administratif kaku.
Kata Kunci: Psychological Empowerment, Public Service Motivation, Public Service Performance
##plugins.themes.academic_pro.article.details##
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
LPPM Politeknik Piksi Ganesha Indonesia
How to Cite
Miftahudin, A., & Siti Nur Azizah. (2026). Pengaruh Pemberdayaan Psikologis Terhadap Kinerja Pelayanan Publik Aparatur Melalui Motivasi Pelayanan Publik. Jurnal E-Bis, 10(1), 392-410. https://doi.org/10.37339/e-bis.v10i1.3071
References
Andreotti, A., Coletto, D., & Rio, A. (2024). Street‐level bureaucrats’ discretion between individual and institutional factors: The analysis of the minimum income policy implementation in two Italian regions. Social Policy & Administration, 58(3), 368–384. https://doi.org/10.1111/spol.12964
Banjar, S. S., Hadna, A. H., Darwin, M., & Kutanegara, P. M. (2023). The Role of Babinsa as Street-Level Bureaucrats in COVID-19 Handling through a Collaborative Governance Approach. International Journal of Science and Society, 5(3), 87–101. https://doi.org/10.54783/ijsoc.v5i3.717
Bojang, M. B. S. (2021). Public Value Management: An Emerging Paradigm in Public Administration. International Journal of Business, Management and Economics, 2(4), 225–238. https://doi.org/10.47747/ijbme.v2i4.395
Buana, I. K. (2022). the Effect of Public Service Motivation Toward Regional Civil Servants Performance During the Covid-19 Pandemic. Cobuss, (No.34), pp 1-13.
Chompukum, P., & Vanichbuncha, T. (2025). Building a Positive Work Environment: The Role of Psychological Empowerment in Engagement and Intention to Leave. Behavioral Sciences, 15(2), 131. https://doi.org/10.3390/bs15020131
Corduneanu, R., Dudau, A., & Kominis, G. (2020). Crowding-in or crowding-out: the contribution of Self-Determination Theory to Public Service Motivation. Public Management Review, 22(7), 1070–1089. https://doi.org/10.1080/14719037.2020.1740303
Deci, E. L., & Ryan, R. M. (2000). The “What” and “Why” of Goal Pursuits: Human Needs and the Self-determination of Behavior. Psychological Inquiry, 11(4), 227–268. https://doi.org/10.1207/S15327965PLI1104_01
Deni, S., Deni, A., & Husein, T. (2025). Navigating Meritocracy and Political Influence in Regional Bureaucratic Recruitment: Insights from Indonesia. Journal of Public Policy and Administration, 9(4), 214–223. https://doi.org/10.11648/j.jppa.20250904.11
Fakhri, A., & Ma’ruf, M. F. (2023). Efektivitas Program Bantuan Langsung Tunai Dana Desa Pada Masyarakat Miskin Terkena Dampak Covid-19 Di Desa Sidoharum Kecamatan Sempor Kabupaten Kebumen. Publika, 2593–2608. https://doi.org/10.26740/publika.v11n4.p2593-2608
Ginting, A. H., Widianingsih, I., Mulyawan, R., & Nurasa, H. (2023). Village Government’s Risk Management and Village Fund Administration in Indonesia. Sustainability, 15(24), 16706. https://doi.org/10.3390/su152416706
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). Multivariate Data Analysis Eighth Edition. www.cengage.com/highered
Houtgraaf, G., & Borst, R. T. (2025). Does bureaucracy demotivate public servants? An assessment of psychological mechanisms and the moderating role of age. Public Management Review, 1–25. https://doi.org/10.1080/14719037.2025.2504723
Hwang, H.-S., Ra, I.-K., & Kim, C.-S. (2015). A Web-based System for Shelter and Evacuation Path Selection Using Spatial Models in Disaster Situations. International Journal of Smart Home, 9(10), 87–96. https://doi.org/10.14257/ijsh.2015.9.10.10
Jensen, U. T., & Bro, L. L. (2018). How Transformational Leadership Supports Intrinsic Motivation and Public Service Motivation: The Mediating Role of Basic Need Satisfaction. The American Review of Public Administration, 48(6), 535–549. https://doi.org/10.1177/0275074017699470
Kausar, F., Ijaz, M. U., Rasheed, M., Suhail, A., & Islam, U. (2025). Empowered, accountable, and committed? Applying Self-Determination Theory to examine work-place procrastination. BMC Psychology, 13(1), 620. https://doi.org/10.1186/s40359-025-02968-7
Knevelsrud, H.-C., Hetland, J., Bakker, A. B., Krabberød, T., Sørlie, H. O., Espevik, R., & Olsen, O. K. (2025). Empowering leadership and employee work engagement: a diary study using Self-Determination Theory. European Journal of Work and Organizational Psychology, 1–19. https://doi.org/10.1080/1359432X.2025.2594485
Liu, B., & Perry, J. L. (2016). The Psychological Mechanisms of Public Service Motivation. Review of Public Personnel Administration, 36(1), 4–30. https://doi.org/10.1177/0734371X14549672
Mo, H., & Beh, L.-S. (2025). From Expectation and Participation to Satisfaction: The Moderating Role of Perceived Government Responsiveness in Digital Government. Administrative Sciences, 15(9), 364. https://doi.org/10.3390/admsci15090364
Muhsyaf, S. A., Suryantara, A. B., Isnawati, I., & Riandi, H. (2025). An Integrated Framework For Measuring Public Sector PErformance At The Village Level : Insigth From The Balanced Scorecard And AHP. Global Review of Tourism and Social Sciences, 78–88. https://journal.gpp.or.id/index.php/grtss/index
Perry, J. L., & Wise, L. R. (1990). The Motivational Bases of Public Service. Public Administration Review, 50(3), 367. https://doi.org/10.2307/976618
Rahmat, F. (2025). Government Employees : A Systematic Literature Review. International Student Conference on Business, Education, Economics, Accounting, and Management (ISC-BEAM) 2025.
Rahmawati, R., Alfitri, Slamet Widodo, & Raniasa Putra. (2024). Public Service Motivation Model in Rural and Urban Land and Building Tax Services At Badan Pendapatan Daerah Banyuasin Regency. Jurnal Ilmu Administrasi: Media Pengembangan Ilmu Dan Praktek Administrasi, 21(1), 93–103. https://doi.org/10.31113/jia.v21i1.1080
Sahban, M. A., Lasharan, S., & Makassar, J. (2024). Metodologi Penelitian Kuantitatif Di Bidang Manajemen Dan Bisnis Penerbit Cv. Eureka Media Aksara. https://www.researchgate.net/publication/386290729
Schott, C., & Pronk, J. L. J. (2014). Investigating and explaining organizational antecedents of PSM. Evidence-Based HRM: A Global Forum for Empirical Scholarship, 2(1), 28–56. https://doi.org/10.1108/EBHRM-07-2013-0021
Spreitzer, G. M. (1995). Psychological Empowerment in the Workplace: Dimensions, Measurement, and Validation. Academy of Management Journal, 38(5), 1442–1465. https://doi.org/10.5465/256865
Spreitzer, G. M. (1996). Social Structural Characteristics Of Psychological Empowerment. Academy of Management Journal, 39(2), 483–504. https://doi.org/10.5465/256789
Supriyono, B., Said, M., Winoto, S., Cahyasari, E., & Widodo, N. (2025). The effectiveness of performance management for local government: A bibliometric study. Corporate Law and Governance Review, 7(2), 84. https://doi.org/10.22495/clgrv7i2p9
Tahili, M. H. (2018). The Effect of Public Service Motivation on Integrated Administration Services at District Level of Government. Bisnis & Birokrasi Journal, 25(2). https://doi.org/10.20476/jbb.v25i2.9827
Tian, Y., Jia, Z., Li, N., Wu, Y., Deng, J., Tang, Y., Huang, J., & Xu, X. (2026). Latent profiles of Psychological Empowerment in Chinese police officers: links to emotional support and work well-being. Frontiers in Psychology, 16. https://doi.org/10.3389/fpsyg.2025.1694664
Una, A., Wantu, S. M., & Mozin, S. Y. (2025). Disparities in Village Apparatus Human Resources in Public Service Delivery in Bone Subdistrict, Bone Bolango Regency. International Journal of Current Science Research and Review, 08(06). https://doi.org/10.47191/ijcsrr/V8-i6-24
Wardan, R., Arifin, R., Kartika, Y., Masayu, N., & Fera, F. (2023). Implementation of a Clean and Healthy Lifestyle to Increase Body Immunity during the Covid-19 Outbreak. Jurnal Bina Desa, 4(2), 264–273. https://doi.org/10.15294/jbd.v4i2.31490
Yeboah, S., & Amankwah, M. O. (2026). Authentic leadership, Psychological Empowerment, and employee work engagement: a reflective-formative higher-order perspective. Strategy & Leadership, 1–23. https://doi.org/10.1108/SL-07-2025-0222
Yuan, S., Chen, Z., & Sun, M. (2022). Discretion: Whether and How Does It Promote Street-Level Bureaucrats’ Taking Charge Behavior? Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.805872
Zhang, M., & Sweet, M. M. R. (2026). Department of Government Efficiency in the United States: Institutional Approaches and Reform Potential. Public Administration Research, 15(2), 55. https://doi.org/10.5539/par.v15n2p55
Banjar, S. S., Hadna, A. H., Darwin, M., & Kutanegara, P. M. (2023). The Role of Babinsa as Street-Level Bureaucrats in COVID-19 Handling through a Collaborative Governance Approach. International Journal of Science and Society, 5(3), 87–101. https://doi.org/10.54783/ijsoc.v5i3.717
Bojang, M. B. S. (2021). Public Value Management: An Emerging Paradigm in Public Administration. International Journal of Business, Management and Economics, 2(4), 225–238. https://doi.org/10.47747/ijbme.v2i4.395
Buana, I. K. (2022). the Effect of Public Service Motivation Toward Regional Civil Servants Performance During the Covid-19 Pandemic. Cobuss, (No.34), pp 1-13.
Chompukum, P., & Vanichbuncha, T. (2025). Building a Positive Work Environment: The Role of Psychological Empowerment in Engagement and Intention to Leave. Behavioral Sciences, 15(2), 131. https://doi.org/10.3390/bs15020131
Corduneanu, R., Dudau, A., & Kominis, G. (2020). Crowding-in or crowding-out: the contribution of Self-Determination Theory to Public Service Motivation. Public Management Review, 22(7), 1070–1089. https://doi.org/10.1080/14719037.2020.1740303
Deci, E. L., & Ryan, R. M. (2000). The “What” and “Why” of Goal Pursuits: Human Needs and the Self-determination of Behavior. Psychological Inquiry, 11(4), 227–268. https://doi.org/10.1207/S15327965PLI1104_01
Deni, S., Deni, A., & Husein, T. (2025). Navigating Meritocracy and Political Influence in Regional Bureaucratic Recruitment: Insights from Indonesia. Journal of Public Policy and Administration, 9(4), 214–223. https://doi.org/10.11648/j.jppa.20250904.11
Fakhri, A., & Ma’ruf, M. F. (2023). Efektivitas Program Bantuan Langsung Tunai Dana Desa Pada Masyarakat Miskin Terkena Dampak Covid-19 Di Desa Sidoharum Kecamatan Sempor Kabupaten Kebumen. Publika, 2593–2608. https://doi.org/10.26740/publika.v11n4.p2593-2608
Ginting, A. H., Widianingsih, I., Mulyawan, R., & Nurasa, H. (2023). Village Government’s Risk Management and Village Fund Administration in Indonesia. Sustainability, 15(24), 16706. https://doi.org/10.3390/su152416706
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). Multivariate Data Analysis Eighth Edition. www.cengage.com/highered
Houtgraaf, G., & Borst, R. T. (2025). Does bureaucracy demotivate public servants? An assessment of psychological mechanisms and the moderating role of age. Public Management Review, 1–25. https://doi.org/10.1080/14719037.2025.2504723
Hwang, H.-S., Ra, I.-K., & Kim, C.-S. (2015). A Web-based System for Shelter and Evacuation Path Selection Using Spatial Models in Disaster Situations. International Journal of Smart Home, 9(10), 87–96. https://doi.org/10.14257/ijsh.2015.9.10.10
Jensen, U. T., & Bro, L. L. (2018). How Transformational Leadership Supports Intrinsic Motivation and Public Service Motivation: The Mediating Role of Basic Need Satisfaction. The American Review of Public Administration, 48(6), 535–549. https://doi.org/10.1177/0275074017699470
Kausar, F., Ijaz, M. U., Rasheed, M., Suhail, A., & Islam, U. (2025). Empowered, accountable, and committed? Applying Self-Determination Theory to examine work-place procrastination. BMC Psychology, 13(1), 620. https://doi.org/10.1186/s40359-025-02968-7
Knevelsrud, H.-C., Hetland, J., Bakker, A. B., Krabberød, T., Sørlie, H. O., Espevik, R., & Olsen, O. K. (2025). Empowering leadership and employee work engagement: a diary study using Self-Determination Theory. European Journal of Work and Organizational Psychology, 1–19. https://doi.org/10.1080/1359432X.2025.2594485
Liu, B., & Perry, J. L. (2016). The Psychological Mechanisms of Public Service Motivation. Review of Public Personnel Administration, 36(1), 4–30. https://doi.org/10.1177/0734371X14549672
Mo, H., & Beh, L.-S. (2025). From Expectation and Participation to Satisfaction: The Moderating Role of Perceived Government Responsiveness in Digital Government. Administrative Sciences, 15(9), 364. https://doi.org/10.3390/admsci15090364
Muhsyaf, S. A., Suryantara, A. B., Isnawati, I., & Riandi, H. (2025). An Integrated Framework For Measuring Public Sector PErformance At The Village Level : Insigth From The Balanced Scorecard And AHP. Global Review of Tourism and Social Sciences, 78–88. https://journal.gpp.or.id/index.php/grtss/index
Perry, J. L., & Wise, L. R. (1990). The Motivational Bases of Public Service. Public Administration Review, 50(3), 367. https://doi.org/10.2307/976618
Rahmat, F. (2025). Government Employees : A Systematic Literature Review. International Student Conference on Business, Education, Economics, Accounting, and Management (ISC-BEAM) 2025.
Rahmawati, R., Alfitri, Slamet Widodo, & Raniasa Putra. (2024). Public Service Motivation Model in Rural and Urban Land and Building Tax Services At Badan Pendapatan Daerah Banyuasin Regency. Jurnal Ilmu Administrasi: Media Pengembangan Ilmu Dan Praktek Administrasi, 21(1), 93–103. https://doi.org/10.31113/jia.v21i1.1080
Sahban, M. A., Lasharan, S., & Makassar, J. (2024). Metodologi Penelitian Kuantitatif Di Bidang Manajemen Dan Bisnis Penerbit Cv. Eureka Media Aksara. https://www.researchgate.net/publication/386290729
Schott, C., & Pronk, J. L. J. (2014). Investigating and explaining organizational antecedents of PSM. Evidence-Based HRM: A Global Forum for Empirical Scholarship, 2(1), 28–56. https://doi.org/10.1108/EBHRM-07-2013-0021
Spreitzer, G. M. (1995). Psychological Empowerment in the Workplace: Dimensions, Measurement, and Validation. Academy of Management Journal, 38(5), 1442–1465. https://doi.org/10.5465/256865
Spreitzer, G. M. (1996). Social Structural Characteristics Of Psychological Empowerment. Academy of Management Journal, 39(2), 483–504. https://doi.org/10.5465/256789
Supriyono, B., Said, M., Winoto, S., Cahyasari, E., & Widodo, N. (2025). The effectiveness of performance management for local government: A bibliometric study. Corporate Law and Governance Review, 7(2), 84. https://doi.org/10.22495/clgrv7i2p9
Tahili, M. H. (2018). The Effect of Public Service Motivation on Integrated Administration Services at District Level of Government. Bisnis & Birokrasi Journal, 25(2). https://doi.org/10.20476/jbb.v25i2.9827
Tian, Y., Jia, Z., Li, N., Wu, Y., Deng, J., Tang, Y., Huang, J., & Xu, X. (2026). Latent profiles of Psychological Empowerment in Chinese police officers: links to emotional support and work well-being. Frontiers in Psychology, 16. https://doi.org/10.3389/fpsyg.2025.1694664
Una, A., Wantu, S. M., & Mozin, S. Y. (2025). Disparities in Village Apparatus Human Resources in Public Service Delivery in Bone Subdistrict, Bone Bolango Regency. International Journal of Current Science Research and Review, 08(06). https://doi.org/10.47191/ijcsrr/V8-i6-24
Wardan, R., Arifin, R., Kartika, Y., Masayu, N., & Fera, F. (2023). Implementation of a Clean and Healthy Lifestyle to Increase Body Immunity during the Covid-19 Outbreak. Jurnal Bina Desa, 4(2), 264–273. https://doi.org/10.15294/jbd.v4i2.31490
Yeboah, S., & Amankwah, M. O. (2026). Authentic leadership, Psychological Empowerment, and employee work engagement: a reflective-formative higher-order perspective. Strategy & Leadership, 1–23. https://doi.org/10.1108/SL-07-2025-0222
Yuan, S., Chen, Z., & Sun, M. (2022). Discretion: Whether and How Does It Promote Street-Level Bureaucrats’ Taking Charge Behavior? Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.805872
Zhang, M., & Sweet, M. M. R. (2026). Department of Government Efficiency in the United States: Institutional Approaches and Reform Potential. Public Administration Research, 15(2), 55. https://doi.org/10.5539/par.v15n2p55